Business and Functional Specialist in Advisory Overview Squad

Join Danske Bank in a pivotal role within our Advisory Overview Squad. We are seeking a strong Business and Functional Specialist to lead the implementation of our new Personal Customer CRM solution. This role is key to contributing to Danske Bank’s transformation journey toward our Forward’28 goals.

The Advisory Overview Squad, located in Denmark, Lithuania, and India, is a new team being formed within the Customer Engagement Individuals Tribe. The tribe enhance digital customer experiences and offer proactive insights to stay relevant at all touchpoints.

“We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views.”

You will:

• Collaborate closely with the Product Owner, business stakeholders, systems, and data owners to align activities with objectives that enhance user experiences
• Be a pivotal contributor in working alongside our MarTech squads to develop strategies for managing leads and opportunities in CRM
• Become an experienced user/admin and take a leading support role already with the first roll-out of our new Personal Customer CRM solution
• Facilitate cross-functional collaboration to advance the Advisory Overview squad’s strategic agenda
• Ensure thorough documentation, process mapping and compliance with all regulatory, governance, and security frameworks
• Engage in continuous professional development to effectively contribute to the bank’s goals and enhance customer satisfaction

About you:

• Bachelor’s degree in Business, Natural/Life Sciences, a related field or similar education
• 3-5 years’ experience in roles such as Business Analyst, Business Functional Specialist, particularly with a focus on process and project management and collaborative projects
• Some experience with CRM solutions (SaaS such as MS Dynamics or Salesforce) is preferred
• Experience as CRM Analyst and knowledge on business process mapping, e.g., in connection with leads and opportunities (or other types of sales processes), is desired
• Knowledge of security, compliance, risk management, and general financial services is beneficial
• Excellent communication and stakeholder management skills, upper-intermediate skills in English
• Strong collaboration and facilitation skills
• Proficiency in business tools such as Excel, PowerPoint, and project management tools