Boligspecialist

Who are we?

Housing Support is an in-depth sparring partner that functions as a unified support unit for housing-related issues. We handle around 60,000 interactions with advisors per year, primarily via telephone and email. As part of the team, you will work with nine housing specialists and ten business consultants in our combined Housing Advisory & Support team. The team is characterized by solid collaboration skills and a passion for delivering quality advice. We work together on key projects that improve Danske Bank's position in the housing market and ensure that advisors can meet customers' needs.

About the role

Through collaboration, your goal will be to add value to both advisors and clients through competent and professionally supported advice.

Your responsibilities:

• Provide telephone and written sparring and advice to Danske Bank's advisors.
• Contribute to the development and updating of professional knowledge among our advisors within the housing sector and assist the advisors with holistic advice.
• Act as a liaison between advisors and specialists working on the development of processes, products and digital solutions in the housing sector.

Who are we looking for?

You have extensive experience in housing advice and thrive in a role where holistic advice and inclusion of the client's overall finances are central. You understand the importance of customer satisfaction and creating value for your colleagues.

Desired competencies:

• Excellent communication skills and focus on customer satisfaction.
• Proactive approach to sparring with colleagues.
• Ability to handle complex customer relationships and advice.
• Good collaboration skills and a positive attitude towards teamwork.

"Being part of the Housing Support team at Danske Bank gives you the opportunity to make a difference in the advisors' daily work. We are proud to create a culture where professionalism, expertise and good customer experiences are in focus, and where you can develop your skills in interaction with a passionate team" - Martin Toft, Head of Housing Support, AS&I PC DK