Business Application Consultant

• To provide day to day support on Microsoft Dynamics CRM and other Applications and training end users.
• Define business requirements.
• Conduct discovery sessions with different department members to understand the business workflow and dynamics within the different departments.
• Conducting process mapping and analysis to understand current processes and identify opportunities for improvement.
• Developing and implementing process improvements, such as streamlining steps, automating processes, or introducing new tools or technologies.
• Collaborating with cross-functional teams to ensure that process improvements are aligned with overall business objectives.
• Executing MS CRM configuration, workflows, and reports.

Bachelor's Degree in Information or any related field.

Skills & Professional Requirements:

• Ability to understand and draft business requirement document and map the business processes in CRM.
• Good functional knowledge in all standard business processes including CRM, order to cash, procure to pay etc.
• Should be able to design new solution and workflows.
• Technical capability to create plugins and integrate CRM with other systems is preferred.
• Experience in implementing CRM in diverse industries like trading, manufacturing, real estate, and service industry is preferred.
• Is hands-on, self-motivated, and energetic with a clear sense of urgency and direction.
• Should have excellent communication skills and experience in coordinating with end users.
• Ability to learn and develop skills in different technologies.
• Minimum 5 years of experience as business process analyst, 2-3 years on MS CRM with at least 2 years end-to-end project implementation experience on MS CRM.