Wellness Engagement Executive

Responsibilities

• Attend all calls and messages received through the hotline daily promptly and professionally.
• Follow up on unresolved or complex cases, liaising with relevant team members or departments for assistance or clarification as needed.
• Follow through with status updates on inquiries, providing timely feedback to callers and internal stakeholders as necessary.
• Coordinate with the appropriate team members to assign tour guides and ensure a seamless experience for visitors
• Analyze hotline activities and performance metrics to identify areas for improvement or optimization.
• To support the team with administrative matters in day-to-day operations
• Assisting the team in ensuring that stock items are kept up to date, with periodic stock checks

Requirements

• Previous experience in customer service or hotline management, preferably in a healthcare or senior care setting with a positive and caring attitude.
• Excellent communication skills, both verbal and written, with a strong emphasis on professionalism and empathy.
• Exceptional organizational and time-management abilities, with the capacity to prioritize tasks effectively in a fast-paced environment.
• Commitment to upholding confidentiality, privacy, and ethical standards in all Interactions.