Customer Success Manager - Quora (Remote)

About the Team and Role:
Quora’s Sales team is dedicated to driving revenue through strategic partnerships with Agencies and Direct Clients. We are a data-driven, collaborative, and entrepreneurial team that thrives on enabling partnerships that create value for both our Advertisers and Quora. We enjoy working cross-functionally with other teams and take pride in solving problems creatively.

Quora is seeking an experienced Customer Success Manager to partner with and advise our advertisers and help them build success on our advertising platform. You will be the main point of contact for a diverse portfolio of advertisers and have full ownership of the customer experience and customer success.

Responsibilities:
Autonomously manage a portfolio of advertising clients

Provide strategic guidance and action upon opportunities within accounts with a goal of scaling revenue

Troubleshoot and answer questions related to campaign delivery and optimization

Conduct quarterly business reviews, campaign wrap up presentations and regular check-in calls with advertisers

Share learnings and best practices internally and externally

Forecast and track key account data for internal projections

Minimum Requirements:
Availability for meetings and impromptu communication during Quora's “coordination hours" (Mon-Fri: 9am-3pm Pacific Time)

3 - 5 years of experience managing advertising campaigns from either client or publisher side, preferably experience running search and social campaigns

Exemplary verbal, written, and listening communication skills with clients at all levels of seniority up to the C-level with the confidence and tact to respectfully challenge clients on strategic decisions

Comfortable working with beta products and serving as the point of contact to troubleshoot technical and account issues

Hands on experience managing, optimizing and planning performance campaigns

Ability to translate analytics into insights and recommendations to determine which content and creatives are working or could be improved

Action bias, ability to be a self-starter, overcome barriers and work collaboratively in a fast paced, challenging environment

Preferred Requirements:
Previous experience with sales tools such as Salesforce, Outreach.io, and/or Gong

Previous experience with paid ad campaigns on Meta, LinkedIn, Reddit, Google and/or Pinterest