Working closely with the Smart Support Field Manager, you will support the Smart Support field workforce through efficient scheduling of work and the management of logistics. This role will be predominantly using the CISCO phone system to outbound dial and receive inbound calls to book appointments for the field resource to undertake Smart Meter maintenance work. You will have responsibility for all customer care related activity within a geographically area.
Arrange and place bookings for smart support visits on behalf of our clients in line with contract SLA Requirements.
Making outbound and receiving inbound calls
Planning and scheduling of booked appointments for all clients within a geographical area
Ensuring the engineer schedules are optimised to create efficiency and productivity
Work to and exceed individual and departmental targets.
Ensure excellent customer service at all times whilst utilising persuasion when necessary to close the booking.