Job Detail

UK job

Customer Service Officer - Mortgage Associate

Experience
1 to 2 Years
Location
UK, United Kingdom
Job Type
Full time
Company
UK job
Posted on
03.29.2023

    Job Description

    Working as a Mortgage Associate in our Mortgage department, you'll answer calls from our customers with a variety of queries about their mortgage journey. This could be starting out on the property ladder or adding to an existing mortgage. You will play a key role in our department having the right conversations to fully understand customer needs. It's all about taking personal ownership for each customer interaction, understanding their unique situations and reacting with efficiency, fairness and positivity to maintain our reputation and drive confidence in our mortgage products and services.

     

    Job Requirements

    Engaging with a wide range of customers over the telephone, using your strong verbal skills to build meaningful relationships
    Adhere to call processes, procedures and guidelines
    Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way
    The role holder will be responsible for delivering operational key performance metrics
    Bringing a good sense of fun and humour to the role is essential too