Working as a Mortgage Associate in our Mortgage department, you'll answer calls from our customers with a variety of queries about their mortgage journey. This could be starting out on the property ladder or adding to an existing mortgage. You will play a key role in our department having the right conversations to fully understand customer needs. It's all about taking personal ownership for each customer interaction, understanding their unique situations and reacting with efficiency, fairness and positivity to maintain our reputation and drive confidence in our mortgage products and services.
Engaging with a wide range of customers over the telephone, using your strong verbal skills to build meaningful relationships
Adhere to call processes, procedures and guidelines
Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way
The role holder will be responsible for delivering operational key performance metrics
Bringing a good sense of fun and humour to the role is essential too