Job Detail

UK job

Customer Service Agent

Experience
1 to 2 Years
Location
UK, United Kingdom
Job Type
Full time
Company
UK job
Posted on
03.21.2023

    Job Description


    Working daily on our inbound ticket volume. This could be directly from customers or escalations sent from the Hub Managers in our warehouse
    Manage inbound calls via our VOIP system
    Distribute and provide solutions to NPS and CSAT detractors
    Identify and assess customers’ needs to achieve resolution and satisfaction

     

    Job Requirements

    Proven Customer Service experience in contact centres or face-to-face environment
    Proven logistics experience
    Clear and concise communication skills are a must
    Strong phone contact handling skills and active listening
    Customer orientation and ability to adapt/respond to different types of characters
    Ability to multi-task, prioritize, and manage time effectively