Working daily on our inbound ticket volume. This could be directly from customers or escalations sent from the Hub Managers in our warehouse
Manage inbound calls via our VOIP system
Distribute and provide solutions to NPS and CSAT detractors
Identify and assess customers’ needs to achieve resolution and satisfaction
Proven Customer Service experience in contact centres or face-to-face environment
Proven logistics experience
Clear and concise communication skills are a must
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively