As a Benefits Officer, you will have to provide prompt, courteous and accurate service by contributing effectively to the processing of employment insurance applications. As a constantly evolving organization, we are looking for candidates who are adaptable and flexible in an environment of learning and modernization of service delivery.
Gather information from clients and employers to process applications according to procedures and guidelines.
Make decisions on eligibility and entitlement to benefits by applying applicable legislation, regulations and case law.
Explain the reasons for acceptance or denial of claims to clients who may be dissatisfied with the decision.
Respond to enquiries from various stakeholders and the public on various aspects of employment insurance.