• Proposing research topics, designs and plans in Service, Operations and Enforcement
Management, especially to develop citizens’ insights.
• Conducting research on key emerging trends and providing thought leadership in Service, Operations and Enforcement Management, and drawing insights that are contextualised for the Singapore public sector.
• Uncovering citizens’ insights for Service, Operations and Enforcement Management using appropriate research methods, including but not limited to surveys, ethnographic interviews, intercept interviews, focus group discussions, contextual inquiries, observations, etc.
• Possesses strong analytical skills
• Possesses strong written and oral communication skills to put across research in a way that engages learners
• Is able to engage and manage stakeholders at various levels.
• Is able to work both independently and in a team.
• Is self-motivated, innovative, enterprising and adaptable
• Has an interest in Service, Operations and Enforcement Management
• Experience working with quantitative data and developing dashboards is a bonus