Technical Support Engineer

Job Description

Technical Support Engineer
5+ years of experience and who is fluent in English

Education

• UG in Computer Science / Information Sciences / Electronic & Communications Engineering or equivalent work experience
• Cisco Certified Network Professional (CCNP) is strongly desired

1. You MUST be legally entitled to work in Canada
2.  Accommodations are available upon request for all aspects of the hiring process.

Job Requirements

 
Skills:

• Excellent analytical skills; is able to analyze a situation, apply problem solving techniques and suggest improvements;
• Finesse to deal with complex issues in a timely manner, and provide suggestions and improvements to customers along the way
• Superb oral and written communication skills are a must
• Ability to provide technical leadership and training to other team members, if required
• Hands-on experience to monitor and track issues to ensure accurate resolution
• Knowledge to recreate and develop long-term solutions to re-occurring issues
• Strong experience with network routing and switching
• Good understanding of Security, LAN / WAN topologies and technologies
• Solid understanding of L2 - L7 protocols, and Unix/Linux Operating Systems;
• Proficiency in Enterprise network security setups and requirements;
• Comprehensive knowledge of OSI Model, TCP/IP, Network Security basics, Routing, Switching;
• Outstanding analytical skills; is able to analyze a situation, apply problem solving techniques and suggest improvements
• Exterior gateway protocols: BGP, EGP
• Familiar with Interior gateway protocols: OSPF, IS-IS, RIP, IGRP