Job Detail

Black and White Business Solutions Pvt Ltd

customer support executive

0 to 5 Years
Karnataka , India
Job Type
Full time
Black and White Business Solutions Pvt Ltd
Posted on

    Job Description

    Banking Process : 

    • Quality check the information provided by the bankers on home loan application 
    • Making contacts with CA & Bankers for missing or incomplete information 
    • Maintain the self performance and client data processed on excel sheets 
    • Analyse and take decisions on whether the application should approve or decline 
    • Loan applications with potential risk to be highlighted to Fraud or Credit team 
    • Communicate with the internal & external stakeholders via emails and calls 
    • Generate offer letters for loan disbursement 
    • To manage and complete the allocated work as per the agreed targets. 

    International Process - Collections (B2B &B2C)  
    • B2C & B2B collections , with lucrative incentives. 
    • Review accounts and call on premium customers. 
    • Include outbound calls to collect / resolve customer queries related to automobile. 
    • Includes working with sales, billing and cash team for help

    Technical / Desktop Support: 
    • Ensuring low down time for production desktops.
    • Preventive / Corrective maintenance of all the desktops.
    • Managing and Maintaining operating system Endpoint Protection at desktop level, Microsoft issues.Responsible for Backups and Restore of critical data according to users request.
    • Responsible for 1st level troubleshooting in Servers and Hardware/ Operating system / Network related issues.
    • Ensuring Encryption in all Laptop users for data security, and EFS backup
    • Managing and updating Windows patches for Desktops and Laptops. 
    • UPS Monitoring
    • Providing Mobile devices support (Microsoft Active Sync) for corpo


    Job Requirement


    PositionCustomer Support
    Salary1,00,000 - 4,00,000 P.A